1. Returns Eligibility
Due to the nature of our products, return eligibility depends on the item type:
- However, if your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery for a resolution.
- Returns accepted within 7 days of delivery
- Buyer is responsible for return shipping unless the item was received in error or damaged.
2 Refunds
Refunds may be issued in the following cases:
- Item was out of stock and you were charged
- You received a wrong, expired, or damaged product
- You canceled your order before dispatch.
How Refunds Are Issued:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
3. Exchanges
We do not offer direct exchanges. If you’d like a different item, please initiate a return (if eligible) and place a new order.
4. Order Cancellations
- Orders can be canceled before dispatch only.
- Once your order is out for delivery, it cannot be canceled.
- To cancel, please contact our support team at info@anshagrico.com as soon as possible.
5. Damaged or Incorrect Orders
If you received the wrong items or your groceries arrived damaged:
- Contact us within 24 hours
- Provide a clear photo of the damaged/incorrect items
6. How to Request a Return or Refund
To initiate a return or refund, Please share the following details on our e-mail address.
- Order number
- Description of the issue
- Photos of Delivered Product
- Your Phone number
7. Contact Information
Adddress: Flat No.-605, 26 Rajendra place, 6th floor, Pragati Tower, New Delhi, Central Delhi, Delhi – 110084
Call Us: +91-11-40349530
Mail Us: info@anshagrico.com